Complaints
Find out how to make a complaint against the police.
How to make a complaint
If you feel dissatisfied with the conduct or behaviour of a police officer then you can make a complaint.
In order to make a complaint, you must be eligible to be a ‘complainant’. This is defined by the legislation as:
§ Someone who claims to be the person in relation to whom the conduct took place.
§ Someone who claims to have directly been adversely affected by the conduct.
§ Someone who claims to have witnessed the conduct.
§ Someone acting on behalf of the complainant.
Complaints can be raised by other people on behalf of the complainant, but only with their written consent.
If you are not directly affected or were not present at the incident that you have concerns about, you cannot use the complaints system to make your concerns known.
Ways to make a complaint
You can register your complaint by using any of the methods beside.
To make a complaint online, please complete this FORM . Once the complaint has been received, you will receive confirmation from an officer of the Professional Standards Department. Please note that the inbox is only monitored Monday to Friday between 0800 hours and 1600 hours.
Write a letter and post it to: Professional Standards Department New Mole House Police Station, Rosia Road, Gibraltar GX11 1AA
Alongside direct contact with the Royal Gibraltar Police, you can make your complaint to the Police Complaints Board, which will be forwarded automatically to the Professional Standards Department. Police Complaints Board website: https://gpa.gi/police-complaints-board